Customer Desk Team Leader

Job No: DL64
Location: Te Rapa, Hamilton

  • Join a global organisation with a fantastic reputation!
  • Competitive salary
  • Great career development opportunities with an international market leader!

About the Organisation

DeLaval Ltd is a global leading supplier to the dairy business, supporting dairy farmers in managing their farms, their way. The business offers products, systems and services for all steps of milk production, with a focus on reducing their environmental footprint whilst improving food production, profitability and the well-being of the people and animals involved.

Founded more than 125 years ago in Sweden, DeLaval now has 4500 employees and operates in more than 100 markets that cater to customers with livestock size ranging from 1 to 50,000 animals. DeLaval's New Zealand office is based in Te Rapa, Hamilton and is part of the Tetra Laval Group, alongside Tetra Pak and Sidel.

DeLaval constantly strives to improve the daily work for all dairy producers, empowering them to control their business and lifestyle by providing complete solutions and service.

About the Opportunity

DeLaval Ltd has a rewarding and varied opportunity for a full time Customer Desk Team Leader to join their friendly team based in Te Rapa, Hamilton.  

Reporting to the Finance Director, your main objective is to enhance the DeLaval brand and the Dealer / DeLaval relationship by providing exceptional customer service to external and internal customers. You will manage the order processing activities and respond and investigate all queries in a professional manner. This will be achieved through the effective management of processes, people and resources, and by building collaborative and effective relationships across the DeLaval network.

In this role, your day-to-day activities will include:

  • Maintaining, building and enhancing key relationships both internally and externally
  • Positive collaboration with other key stakeholders
  • Drive the performance of the Customer Desk Team through accuracy, timeliness whilst upholding the Corporate Governance Polices
  • Responding to escalated enquiries
  • Assist Dealers, Farmers and DeLaval staff with various queries in relation to sales and service activities
  • Administration activities that achieve operational effectiveness and efficiency.

The successful candidate will have relevant experience in managing or supervising a successful team. Your experience in a wholesale sales environment whilst maintaining sound customer service processes will see you excel. 

In this role you'll be liaising with both internal and external clients, so excellent interpersonal and negotiation skills are vital. A commitment to quality and excellence is a required asset. Importantly, you'll be confident, assertive and inspirational to the close knit customer desk team.   

You will need to be proficient in the Microsoft Office suite and have a working knowledge with SAP or similar ERP system.

DeLaval is looking for an individual who is customer focused with commercial acumen. You are investigative and persevering in nature with the ability to quickly resolve queries for your customers and team.  You will demonstrate a positive and enthusiastic attitude to your work and interactions with staff. If you consider yourself a proactive, strong communicator and enjoy working with an effective team, this is the role for you!

About the Benefits

DeLaval recognises that in order to succeed, the company not only needs the best products and services, but also the best people. To ensure that DeLaval attracts and retains outstanding employees, the organisation will reward you with a generous salary package along with a host of outstanding benefits.

In this highly varied role, you'll be ideally placed for internal progression opportunities with DeLaval in New Zealand and overseas.

This is your chance to join an international industry leader and become part of an exceptional team culture.  At DeLaval employees enjoy new challenges, professional growth and the satisfaction of working for a company that goes to all lengths to understand and work alongside their customers.

Bring your customer service experience to the table and be rewarded with career growth and progression — Apply Now

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